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Trustwave Knowledge Base

Home » Knowledgebase » Trustwave MailMarshal (SEG) » INFO: What are the Trustwave SEG error codes?

INFO: What are the Trustwave SEG error codes?

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This article applies to:

  • Trustwave MailMarshal (SEG)
  • Currently supported versions

Question:

  • What events does SEG log in the Windows Event Log?
  • What are the SEG event log codes?

Information:

This article lists many of the events that SEG services log to the Windows Event Log.

In most cases the text of the Event Log entry provides further details.

Additional information about some of the messages is provided in the linked articles.

SEG Engine Errors:

  • ERRMSG: 3500 - Failed to deadletter (MMEngine error) Article Q11417
  • ERRMSG: 3501 - Failed to generate notification (MMEngine error)
  • ERRMSG: 3502 - Generate EICAR anti-virus test file failed (MMEngine error)
  • ERRMSG: 3503 - Clean-up of EICAR anti-virus test file failed (MMEngine error)
  • ERRMSG: 3504 - Resident virus scanner found (MMEngine error) Article Q11418
  • ERRMSG: 3505 - DLL extension error (MMEngine error)
  • ERRMSG: 3506 - UUEncoded format error (MMEngine error)
  • ERRMSG: 3507 - License expired (MMEngine error)
  • ERRMSG: 3508 - MAPI error (MMEngine error)
  • ERRMSG: 3509 - External command error (MMEngine error) (not used in current versions)
  • ERRMSG: 3510 - Fatal virus scanner error (MMEngine error) Article Q11420
  • ERRMSG: 3511 - Message processing error (MMEngine error) Article Q11421
  • ERRMSG: 3512 - Message unpacking error (MMEngine error) Article Q11423
  • ERRMSG: 3513 - Configuration error. Registry in error for Policy Group:Rule (MMEngine error) Article Q11764
  • ERRMSG: 3514 - LDAP error (MMEngine error)
  • ERRMSG: 3515 - PGP format error (MMEngine error)
  • ERRMSG: 3516 - Classification update error (MMEngine error)

SEG Engine Warnings:

  • ERRMSG: 2500 - Dynamic config reload failed (MMEngine warning) Article Q11415
  • ERRMSG: 2501 - File operation error (MMEngine warning)
  • ERRMSG: 2502 - Message splitting error (MMEngine warning)
  • ERRMSG: 2503 - MIME format error (MMEngine warning) (Not used in current versions)

SEG Sender Errors:

  • ERRMSG: 3001 - Sender Static Configuration Error (MMSender errors) Article Q11464
  • ERRMSG: 3502 - Thread cleanup error (MMSender errors) Article Q11439
  • ERRMSG: 3503 - Queuing message for delivery error (MMSender errors) Article Q11440
  • ERRMSG: 3505 - Failed to deadletter (MMSender errors) Article Q11441
  • ERRMSG: 3506 - Failed to generate notification (MMSender errors) Article Q11442
  • ERRMSG: 3507 - Failed to open connection (MMSender errors) Article Q11443
  • ERRMSG: 3508 - Failed to deliver (POP3) (MMSender errors) Article Q11444
  • ERRMSG: 3509 - Mail message error (MMSender errors) Article Q11445

SEG Sender Warnings:

  • ERRMSG: 2500 - Dynamic config reload failed (MMSender warning) Article Q11434
  • ERRMSG: 2501 - RAS error (MMSender warning)
  • ERRMSG: 2502 - All worker threads are busy (MMSender warning)
  • ERRMSG: 2503 - Network transport error (MMSender warning) Article Q11436
  • ERRMSG: 2504 - Protocol error (MMSender warning) Article Q11437
  • ERRMSG: 2505 - Timed out waiting for external command (MMSender warning) Article Q11438
  • ERRMSG: 2506 - Sender idle alert raised (MMSender warning)
  • ERRMSG: 2507 - DNS alert raised (MMSender warning)
  • ERRMSG: 2508 - Mail batching error (MMSender warning)
  • ERRMSG: 2509 - RAS error (MMSender warning)
  • ERRMSG: 2510 - Thread cleanup error (MMSender warning)
  • ERRMSG: 2511 - Queueing message for delivery error (MMSender warning)
  • ERRMSG: 2512 - Message deadlettered (MMSender warning)
  • ERRMSG: 2513 - Failed to deadletter (MMSender warning)
  • ERRMSG: 2514 - Failed to generate notification (MMSender warning)
  • ERRMSG: 2515 - Failed to open connection (MMSender warning)
  • ERRMSG: 2516 - Failed to deliver (POP3) (MMSender warning)
  • ERRMSG: 2517 - Mail message error (MMSender warning)

SEG Sender Information:

  • ERRMSG: 1500 - Sender idle alert reset (MMSender information)
  • ERRMSG: 1501 - DNS alert reset (MMSender information)

SEG Receiver Errors:

  • ERRMSG: 3001 - Receiver Static Configuration Error. No Valid Configuration Available (MMReceiver errors) Article Q11465
  • ERRMSG: 3500 - AUTH Login failed (MMReceiver errors)
  • ERRMSG: 3501 - Buffer limit exceeded (MMReceiver errors) Article Q11429
  • ERRMSG: 3502 - Thread cleanup error (MMReceiver errors) Article Q11430
  • ERRMSG: 3503 - Hopcount limit exceeded (MMReceiver errors) Article Q11407
  • ERRMSG: 3504 - Network transport error(MMReceiver errors) Article Q10104
  • ERRMSG: 3505 - Disk full (MMReceiver errors) Article Q11431
  • ERRMSG: 3506 - Possible SMTP attack (MMReceiver errors) Article Q11432
  • ERRMSG: 3507 - Ruleset/Rule error (MMReceiver errors) Article Q11433

SEG Receiver Warnings:

  • ERRMSG: 2500 - SMTP transfer aborted (MMReceiver warning)
  • ERRMSG: 2501 - Unsupported SMTP command (MMReceiver warning)
  • ERRMSG: 2502 - DNS error (MMReceiver warning) Article Q11424
  • ERRMSG: 2503 - Dynamic config reload failed (MMReceiver warnings) Article Q11425
  • ERRMSG: 2504 - Host listed in MAPS compatible (SPAM prevention) list (MMReceiver warning)
  • ERRMSG: 2505 - Relay attempt (MMReceiver warning) Article Q11426
  • ERRMSG: 2506 - PTR record (MMReceiver warning)
  • ERRMSG: 2507 - Receiver idle alert raised (MMReceiver warning)
  • ERRMSG: 2508 - DNS alert raised (MMReceiver warning) Article Q11427
  • ERRMSG: 2509 - Disk Space alert raised (MMReceiver warning) Article Q11428

SEG Receiver Information:

  • ERRMSG: 1500 - Receiver idle alert reset (MMReceiver information)
  • ERRMSG: 1501 - DNS alert reset (MMReceiver information)
  • ERRMSG: 1502 - Disk Space alert reset (MMReceiver information)

SEG Controller Errors:

  • ERRMSG: 3000 - Node currently has no valid configuration set (MMController error) Article Q11763
  • ERRMSG: 3501 - Failed to deploy configuration (MMController error) Article Q11413
  • ERRMSG: 3502 - Transaction log file error (MMController error) Article Q11414

SEG Array Manager Errors:

  • ERRMSG: 3004 - MailMarshal Array Manager Cannot Connect to the MailMarshal Database (MMArrayManager error) Article Q11466
  • ERRMSG: 3500 - Failed to deadletter (MMArrayManager error)
  • ERRMSG: 3501 - Failed to load logfile (MMArrayManager error)
  • ERRMSG: 3502 - Invalid log record (MMArrayManager error)
  • ERRMSG: 3503 - Database Error (MMArrayManager error) Article Q11408
  • ERRMSG: 3504 - Populate filetypes error (MMArrayManager error)
  • ERRMSG: 3505 - File update error (MMArrayManager error)
  • ERRMSG: 3506 - License Expired (MMArrayManager error) Article Q11411
  • ERRMSG: 3507 - License is nearing expiration (Array Manager error) Article Q11412

SEG Array Manager Warnings:

  • ERRMSG: 2500 - File operation error (MMArrayManager warning)

MailMarshal Array Manager Information:

  • ERRMSG: 1500 - Updated file (MMArrayManager information)
  • ERRMSG: 1501 - Security Key Reset (MMArrayManager information)

 

Notes:

  • More detailed information is normally available in the SEG text logs. These logs can be found in the Logging folder within the SEG install.
  • Some codes that were used in version 5.X are not included in this list.

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