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Trustwave Knowledge Base

Home » Knowledgebase » Trustwave MailMarshal (SEG) » ERRMSG: 3504 - Resident virus scanner detected (MMEngine error)

ERRMSG: 3504 - Resident virus scanner detected (MMEngine error)

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This article applies to:

  • Trustwave MailMarshal (SEG)
  • Trustwave ECM/MailMarshal Exchange 7.X

Symptoms:

Event ID: 3504
Type: Error
Source: MMEngine (MailMarshal SMTP) or MEXEngine (MailMarshal Exchange)
Description: Resident Virus Scanner Detected

 

Causes:

A resident or on-access virus scanner has been found, and is scanning MailMarshal's working directories.

Resolution:

In order for MailMarshal to operate as designed, MailMarshal's working directories must be excluded from any resident or on-access antivirus scanners.

More Info:

For more information on this requirement, and which directories need to be excluded, see the following Trustwave Knowledgebase article:

  • Q10850: - What directories need to be excluded from resident virus scanning and regular backups?

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