This article applies to:
- Trustwave MailMarshal (SEG)
- Trustwave ECM/MailMarshal Exchange 7.X
Symptoms:
Event ID: 3504
Type: Error
Source: MMEngine (MailMarshal SMTP) or MEXEngine (MailMarshal Exchange)
Description: Resident Virus Scanner Detected
Causes:
A resident or on-access virus scanner has been found, and is scanning MailMarshal's working directories.
Resolution:
In order for MailMarshal to operate as designed, MailMarshal's working directories must be excluded from any resident or on-access antivirus scanners.
More Info:
For more information on this requirement, and which directories need to be excluded, see the following Trustwave Knowledgebase article:
- Q10850: - What directories need to be excluded from resident virus scanning and regular backups?