This article applies to:

• Trustwave MailMarshal (SEG)
• Malware scanner plugins

Symptoms:

Event ID: 3510
Type: Error
Source: MMEngine (MailMarshal SMTP) or MEXEngine (MailMarshal Exchange)
Description: Fatal virus scanner error

Causes:

The MailMarshal Engine is configured to use an integrated virus or malware scanner (such as McAfee for Marshal), but the integrated component is no longer licensed.

This event could occur if a license key that enables the plugin is replaced with a key that does not support this plugin. For instance, trial keys generated by the product installer support all scanners that are licensed through Trustwave, but customer keys only support the scanners if they have been purchased.

Note:

Contact Trustwave for licensing information, or change the configuration to stop using this scanner.