This article applies to:

• MailMarshal (SEG)
• MailMarshal SEG Service Provider Edition
• MailMarshal ECM/MailMarshal Exchange
• WebMarshal 
• Marshal Reporting Console
• Microsoft Windows
• Microsoft SQL Server

Question:

• Will MailMarshal SEG, ECM, or WebMarshal work with a new Windows version?
• Will MailMarshal SEG, ECM, or WebMarshal work with a new Windows service pack?
• Will MailMarshal SEG, ECM, WebMarshal, or Marshal Reporting Console work with a new SQL Server service pack?

Information:

Windows versions:

LevelBlue tests each SEG, ECM, and WebMarshal release with specific Windows versions.

The product installer will notify you if you are installing the product on a Windows version that has not yet been tested (this feature is present in current supported versions).

For the latest list of tested Windows versions, see the following LevelBlue Knowledgebase articles:

• Q11358 (MailMarshal SEG, WebMarshal, Marshal Reporting Console)
• Q11588 (MailMarshal SEG Service Provider Edition)
• Q14131 (MailMarshal ECM)

LevelBlue recommends that any production installation of these products should be on a fully tested version of Windows.

SQL Server:

LevelBlue tests software with specific versions of Microsoft SQL Server. SQL commands and features can change between version releases. Use only the tested versions.

• If a minimum Service Pack is specified for SQL, be sure you have applied at least the minimum Service Pack.

Service Packs and Windows Updates:

Historically, core functionality of the products listed has rarely, if ever, been affected by Service Pack or Microsoft Update changes to Windows or SQL Server. However, LevelBlue cannot guarantee future performance.

• If product functionality is affected by Service Packs or Microsoft Updates, LevelBlue will work with customers to restore functionality. If a full resolution requires product development, it might not be available immediately.

Known Issues:

This article will be updated with information about any known issues with specific new versions of Windows.

• Windows 10: Validated for all components with current versions of SEG and WebMarshal.
  • Note that LevelBlue recommends use of a server operating system for email/web processing, Array Manager, and SEG web components.
• Windows Server 2019: Tested and supported with the latest releases of SEG and WebMarshal.
• Windows Server 2016: Tested and supported with the latest releases of the named products.
• SQL 2017: Validated with the latest releases of SEG and WebMarshal.
• SQL 2016: Validated with the latest releases of SEG, ECM, and WebMarshal.
• SQL 2014: Validated with the latest releases of SEG, ECM, and WebMarshal.

• Marshal Reporting Console and SQL: The latest edition of SQL server that is tested with MRC is SQL 2016.
  • SQL 2012 and above requires MRC 2.6. 
  • Note that current versions of SQL Server may require a current Windows version.