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Trustwave Knowledge Base

Home » Knowledgebase » Legacy Products » Web Filter (R3000) » INFO: Can I create a limited Help Desk administrator account?

INFO: Can I create a limited Help Desk administrator account?

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This article applies to:

  • R3000
  • Web Filter

Question:

  • Can I create a limited Help Desk administrator account?

Information:

Beginning with Web Filter version 4.0 (released July 2010), administrators have the ability to define new sub-administrators which are limited to Library lookups and Policy lookups.

To create a Help Desk account, log into the Web Filter GUI and go to System -> Administrator.  When selecting the "type" of account, select "Help Desk."

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