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Please verify that your spam blocking configuration meets best practices.
Note: Advanced information can be found in the header of the original email. However, this header information is overwritten with your header information once you click "forward". If you are able, copy the original header information into your forwarded email Spam when sending to Trustwave.
Follow these steps for Microsoft Outlook to collect (then copy / paste) the original header information to forward with the emailed Spam to the email address above:
Open the spam email. Within the email message, go to View | Options. Look for the box labeled "Internet Headers". Select all of the text within this box. Go to Edit | Copy (or use Ctrl+C). Click Forward to send the email to Spam@Marshal.com. Paste the header information within the email body (Ctrl+P or Edit | Paste).
NOTE: The Spam@Marshal.com email address is ONLY a collection point for Spam. It is monitored by the labs team; however, this team does not respond to queries at that address. If you need help with a Spam related issue please contact your Technical Support representative.
Before submitting a false positive ("not spam" that was classified as spam), check which rule or function blocked the message.Be sure you are submitting the report to the correct location.
To contact Trustwave about this article or to request support: