This article applies to:

• Trustwave MailMarshal (SEG)
• Microsoft Outlook Report button

Question:

• How can email users report spam or phishing to company administrators and Trustwave?
• How can I see what end users reported with the Microsoft Report button?

Information:

Microsoft provides a "Report Phishing" button in supported versions of Outlook. This button allows email users to report a message with one click.

Clicking the button submits a copy of the message for review, and moves the message to the Deleted Items folder.

By completing some additional steps, customers can get a copy of the report and forward it to Trustwave. 

For more information about how to set up this reporting function, see the attached PDF document.

Why set up the additional reporting?

Copying the report to a local administrator will help the administrator to monitor possible issues more quickly.

Trustwave uses the submitted information to update spam and malware detection for the MailMarshal product.

• Users should only report unsolicited spam, suspected phishing messages, or messages with suspect malicious attachments.
• Note: Messages from services that a user may have previously subscribed to, but they do not want now, are not considered spam.

When the messages are submitted to Trustwave, Trustwave processes the submitted messages through automated and human review. If a message is found to be spam or malware, Trustwave may add signatures to Trustwave’s proprietary spam or malware detection services.

Trustwave provides no guarantee that all submissions will result in signatures being generated. Owing to the volume received, users will not receive feedback on the status of submissions.