This article applies to:

• Trustwave ECM/MailMarshal Exchange
• Trustwave MailMarshal (SEG)

Question:

How are MailMarshal license keys generated?

Procedure:

MailMarshal SMTP and MailMarshal Exchange licenses can be keyed to your environment by several methods:

1. For most customers, licenses are keyed to the Domain SID of the AD/Domain Controller: This option allows you to install or re-install the Array Manager on any server in the domain. However, if the Array Manager server is removed from the domain, the license will be invalidated and be replaced with a temporary 14 day key. You have the option of requesting a new full key from the MailMarshal Configurator (or MailMarshal (SEG) 10 Management Interface) or adding the machine back to the domain and replacing the temporary key with the original full license key. Since Domain SID are unique to every AD/Domain Controller, a rebuilt Domain Controller will have a new Domain SID and the license must be reissued.

2. Licenses can also be keyed to the Computer SID of the MailMarshal server: Licenses keyed to the Computer SID do not require domain membership, and cannot be invalidated by changes to the domain membership or Local Domains.  However, the key can only be used on a single server (array manager). If you replace the Array Manager server, the license will be invalidated and be replaced with a temporary 14 day key.

3. Licenses can also be keyed to the email domains listed in the Local Domains. However this option is now deprecated. Licenses keyed to the Local Domains can be invalidated by any change to the domains in the Local Domains. As such, these license keys are suitable for use where the Local Domains list is reasonably static. If the local domain list changes, MailMarshal will automatically replace the full key with a temporary 14 day key. You have an option of requesting a new full key from the MailMarshal Configurator (or MailMarshal (SEG) 10 Management Interface) or removing the changes and replacing the temporary key with the original full license key.

Notes:

• To obtain a full MailMarshal license key, please see the procedures in Trustwave Knowledge Base article Q10418.

This article was previously published as:

NETIQKB34819