This article applies to:

• Trustwave MailMarshal (SEG)
• Trustwave ECM/MailMarshal Exchange
• WebMarshal

Question:

• How do I enter a license key?

Procedure:

To enter keys for the products and optional features, find the product or feature name below.

Note: These instructions refer to the current versions at the time of writing.

If you have any queries related to your license key please contact keyrequests@trustwave.com

Trustwave MailMarshal (SEG)
MailMarshal Exchange (ECM)

1. Open the MailMarshal Configurator or MailMarshal (SEG) 10 Management Console.
2. Navigate to Array Properties | License.
3. Click Enter Key and paste the key.
4. Choose the action that should occur if the license expires (hold mail, or deliver unfiltered).

Note: Optional licensed items are licensed through the product key.

Marshal IP Reputation Service:

Product maintenance for Trustwave SEG is required to access to this service. If you enter a new product key, the credential for this service changes. 

In Trustwave SEG 7.3.5 and above the updated credential is automatically provisioned over the web. For the required URL access, see article Q12992.

• A new installation attempts to retrieve credentials immediately.
• If you request and install a new product key, normally the credentials will be retrieved within an hour from the time of generation of the key. You can force a check by re-entering the product key (even if the key has not changed).

In earlier versions, you can retrieve and enter credentials in the MailMarshal Configurator (Reputation Service properties, Customer tab).

• You can also retrieve credentials using the following link:
  https://support.trustwave.com/MailMarshal-SMTP/MarshalRBL/
• To retrieve credentials you must log in to the Trustwave Support website. See the Notes section below.

WebMarshal 6.8 and above

1. Open the WebMarshal Console.
2. From the Help menu select Licensing.
3. Click Enter Key and paste the key.

Note: Most optional licensed items are licensed through the product key.

Trustwave (M86) Web Filter Database

Subscriptions are linked to your account through the WebMarshal product key. To activate the database subscription:

1. After entering the key, in the  WebMarshal navigate to Policy Elements > URL Filtering
2. Select the Trustwave or M86 List.
3. Note that new keys can take up to 24 hours to be enabled for this feature.

IBM URL Filter list (Marshal Filter)

This URL filter list is no longer licensed or supported. For URL filtering, use the Trustwave Web Filter.

Smartfilter

This URL filter list is no longer licensed or supported. For URL filtering, use the Trustwave Web Filter.

Notes:

Access to many support items on the Trustwave website requires you to log in. These items include product upgrades, the Marshal IP Reputation Service credentials for older versions, and the Customer Forum.

To register or log in, go to https://support.trustwave.com/

Once you register, your login will be granted access by association with your customer account. In many cases association of logins to accounts is automatic and instant. Some requests require processing by Trustwave staff.