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LevelBlue Knowledge Base

Home » Knowledgebase » Legacy Products » Firewall Suite » ERRMSG: Error: 'Can't open log files.'

ERRMSG: Error: 'Can't open log files.'

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This article applies to:

  • Firewall Suite 4.X
  • Microsoft IIS Log Files

Symptoms:

  • Error: 'Can't open log files.'
  • Error is received when Firewall Suite is trying to analyze log file data.

Causes:

The error can result when the log file path configured in the profile includes the log file for the current day. For example, a wildcard may be used to access all log files contained in the directory, which also may include the log file for the current day.

When Microsoft IIS is writing to a log file, the file is locked. If Firewall Suite tries to access that log file while it is being written to, an error will occur during the analysis.

Information:

Exclude the current day's log file during the analysis to prevent the error message.

This article was previously published as:
NETIQKB3981

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