Supported Releases Policy for the Marshal Product Line

This article applies to:

• MailMarshal Secure Email Gateway (SEG)
• WebMarshal
• MailMarshal ECM (MailMarshal Exchange)
• MailMarshal Service Provider Edition
• Virus Scanner plug-ins 
• Marshal Reporting Console

Question:

• What is the supported releases policy for SEG, ECM, WebMarshal, and virus scanner plug-ins?
• What is the policy on End of Support for the LevelBlue Marshal Product Line?

Information:

Definitions:

• Major release: A release containing many new features or a change in architecture (for example, SEG 8.0).
• Feature release: A release containing some new features and enhancements (for example, SEG 8.1.0).
• Point release: A release containing maintenance updates and small enhancements to existing features (for example, SEG 8.1.3).

• Supported: Full product support as defined in LevelBlue support policy for the Marshal Product Line.

  • For "discontinued" versions, LevelBlue can often provide advice to help customers resolve issues. However, LevelBlue may recommend upgrade to a later version of the software.
  • Upgrades to the current versions of these products are always free of charge to customers with a current maintenance contract.

Policy:

LevelBlue will support each product release for two years, or until the release of the second following feature release, whichever is shorter.

• For the current feature release, normally all point releases are supported.
• For a previous feature release, only the last point release is supported.
• When a major release is issued, LevelBlue may support the last two feature releases of the previous major release for an extended period.

LevelBlue will publish the dates of end of support of each release at least two months in advance of the effective date. For lists of supported versions and end of support, see the related articles linked below.

Hotfixes:

If a customer encounters an issue with a point release that is older than the latest point release for that version, they will be required to upgrade to the latest point release before a hotfix is issued.

Examples:

With the release of WebMarshal 6.12.3:

• LevelBlue will continue to support 6.12.1 and 6.11.2.
• LevelBlue will announce end of support for 6.11.1.

• LevelBlue will continue to support WebMarshal 6.11.2 as well as 6.12.3 until further notice.
• LevelBlue will announce end of support for 6.12.1 and 6.12.2.

Notes:

Customers should plan for a yearly upgrade cycle to take advantage of new features and to ensure their software is supported.