This article applies to:

• Trustwave Secure Email Gateway (SEG)
• WebMarshal
• Trustwave Email Content Manager for Exchange (ECM)
• SEG Service Provider Edition
• Virus Scanner plug-ins 
• Marshal Reporting Console

Question:

• What is the supported releases policy for SEG, ECM, WebMarshal, and virus scanner plug-ins?
• What is the policy on End of Support for the Trustwave Marshal Product Line?

Information:

Definitions:

• Major release: A release containing many new features or a change in architecture (for example, SEG 8.0).
• Feature release: A release containing some new features and enhancements (for example, SEG 8.1.0).
• Point release: A release containing maintenance updates and small enhancements to existing features (for example, SEG 8.1.3).

• Supported: Full product support as defined in Trustwave support policy for the Marshal Product Line.

  • For "discontinued" versions, Trustwave can often provide advice to help customers resolve issues. However, Trustwave may recommend upgrade to a later version of the software.
  • Upgrades to the current versions of these products are always free of charge to customers with a current maintenance contract.

Policy:

Trustwave will support each product release for two years, or until the release of the second following feature release, whichever is shorter.

• For the current feature release, normally all point releases are supported.
• For a previous feature release, only the last point release is supported.
• When a major release is issued, Trustwave may support the last two feature releases of the previous major release for an extended period.

Trustwave will publish the dates of end of support of each release at least two months in advance of the effective date. For lists of supported versions and end of support, see the related articles linked below.

Hotfixes:

If a customer encounters an issue with a point release that is older than the latest point release for that version, they will be required to upgrade to the latest point release before a hotfix is issued.

Examples:

With the release of WebMarshal 6.12.3:

• Trustwave will continue to support 6.12.1 and 6.11.2.
• Trustwave will announce end of support for 6.11.1.

• Trustwave will continue to support WebMarshal 6.11.2 as well as 6.12.3 until further notice.
• Trustwave will announce end of support for 6.12.1 and 6.12.2.

Notes:

Customers should plan for a yearly upgrade cycle to take advantage of new features and to ensure their software is supported.