This article applies to:
- Trustwave ECM/MailMarshal Exchange
- Exchange 2013 SP1
Symptoms:
- Attempting to install and enable the Agent for integration with Exchange
- Error message: ServiceManager_SetAgentStatus Failed: No error message returned
- Install log may show The TransportAgentFactory type must be the Microsoft .NET class type of the transport agent factory
Causes:
- The issue is due to a problem with Exchange 2013 SP1. See Microsoft Knowledgebase article Q2938053.
Resolution:
- On the Exchange server where the Agent is to be installed, apply the hotfix as described in the Microsoft article.
- After the hotfix is applied, install and enable the ECM Agent.
Notes:
Experience indicates a restart of the affected system is required in some cases after installing the Microsoft hotfix.