Filter Status FAIL under the CMC Management

This article applies to:

• WF 2.x
• WFR 2.x

Question:

• Why is the 'Filter Status’ FAIL for the Target Web Filter, under the CMC Management of the Source Web Filter?  CMC Management>Status

Reply:

In order to use the failover detection feature, for each target Web Filter, Appliance Watchdog software release 3.0.00 must first be installed on a separate workstation and set up to watch that Web Filter. Go to https://support.trustwave.com/Watchdog/documentation.asp to download this release.

Notes:

If using the failover detection feature:
• Local Filtering on this source server must be enabled
• Troubleshooting on this source server must be disabled
• The Operation Mode on this source server and all target servers must be set to use the same mode
• The mobile mode cannot be used
• If “Library” Selective Synchronization is enabled, end users for the failed Web Filter “node” might be given the Global Group Profile instead of their active filtering profiles
• If a target server fails, the Range to Detect Settings window displays a Node tab with IP range information for the failed “downstream” server.