This article applies to:
- Trustwave MailMarshal (SEG)
- MailMarshal for Exchange
- WebMarshal
Symptoms:
- Installing or upgrading the product
- Installshield error message: -5006 0x80070020 an error occurred during the setup. Please close any existing installations and retry.
- Installshield terminates.
Causes:
An on-access virus scanner is locking files.
Resolution:
Stop all on-access scanning while running the installer.
Notes:
Installshield error -5006 can also be raised for other reasons. This resolution is specifically for hex code 0x80070020.