This article applies to:

• Trustwave MailMarshal (SEG)
• MailMarshal for Exchange
• WebMarshal

Symptoms:

• Installing or upgrading the product
• Installshield error message: -5006 0x80070020 an error occurred during the setup. Please close any existing installations and retry.
• Installshield terminates.

Causes:

An on-access virus scanner is locking files.

Resolution:

Stop all on-access scanning while running the installer.

Notes:

Installshield error -5006 can also be raised for other reasons. This resolution is specifically for hex code 0x80070020.