How do I Install a Failed Update?


  • Question
    I retrieved either an Anti-Virus / URL category / OS update and it is displayed in my Available Updates section.
    However, when I try to install it I get "update failed" message, or if it is an OS update, it seems that the update status page is stuck.

    How can I install this failed update?


  • Answer
    If the update status page is stuck, delete the IE cookies (see also article Update Status Page Stuck - http://kb.finjan.com/article.asp?article=1025&p=4).
    Otherwise: navigate to Settings -> Updates -> Available Updates and delete the update that failed (marked with a red cross).
    Select Retrieves Updates and try again to reinstall this update.


  • Software Version
    8.3.x
    8.4.x
    8.5.0

    • This article applies to:
    NG 1000
    NG 5000
    NG 8000
    This article was previously published as:
    Finjan KB 1293

    Last Modified 3/23/2009.
    https://support.trustwave.com/kb/KnowledgebaseArticle13209.aspx