LDAP import from Lotus Domino does not retrieve some users

This article applies to:

• Trustwave MailMarshal (SEG)
• Trustwave SPE Connector Agent
• LDAP Connector
• Lotus Domino

Symptoms:

• Some users are not imported through the LDAP connector from Notes/Domino
• Affected users have names that include accented characters such as ü

Causes:

• SEG and Connector Agent LDAP connectors use LDAP version 2 by default. Some versions of Domino do not correctly return these characters through LDAP v2.

Resolution:

To resolve the issue, change the LDAP connector to use LDAP v3.

For Trustwave SEG:

1. Open the SEG Configurator or Management Console.
2. Expand Policy Elements > Connectors.
3. Edit the affected connector. On the LDAP Server tab, select Version 3.
4. Apply the change, and commit configuration changes.

For Trustwave SPE Connector Agent:

1. Open the Connector Agent Configurator.
2. From the tree, select the affected connector.
3. On the Server Info tab, select Version 3.
4. Apply the change.