SendSecure Account Confirmation Emails are Not Received

This article applies to:

• MailMarshal SendSecure

Symptoms:

• Account confirmation emails that are sent out after a new user registers on the SendSecure Web Portal are not received by the user.

Causes:

Confirmation emails could be caught and quarantined by anti-spam software or firewalls.

• In this case, the recipient should check their Junk folder and/or ask their email administrator to release the confirmation email.
• To avoid this issue, whitelist the domains sendsecure.marshal8e6.com and sendsecure.marshal8e6.co.uk