This article applies to:
Question:
After downloading R3000 patch 2.1.00, patch update log reports an exception error.
Reply
Patch update may looks like one of the following sample logs.
Sample 1:
Tue Jul 29 14:00:09 CDT 2008 (26653) Downloading patch - Dated: 2008/07/11
Tue Jul 29 14:00:09 CDT 2008 (26653) Patch.conf: 2008/07/11, R3K.2.1.00.11.20080711.tar, 49616146
Tue Jul 29 14:00:09 CDT 2008 (26653) Last patch date: 2008/06/16, OS: R3000
Tue Jul 29 14:00:09 CDT 2008 (26653) Server: patch.8e6.net
Tue Jul 29 14:00:09 CDT 2008 (26653) Source: https://patch.8e6.net/library/patch/R3K.2.1.00.11.20080711.tar.gz.enc
Tue Jul 29 14:00:09 CDT 2008 (26653) Destination: /usr/local/shadow/patch/R3K.2.1.00.11.20080711.tar.gz.enc
Tue Jul 29 14:00:09 CDT 2008 (26653) Username: fallcreek300
Tue Jul 29 14:00:09 CDT 2008 (26653) Password: YES
Tue Jul 29 14:02:56 CDT 2008 (26653) HTTPS download complete: R3K.2.1.00.11.20080711.tar.gz.enc
Tue Jul 29 14:02:56 CDT 2008 (26653) Decrypting file...
Tue Jul 29 14:03:23 CDT 2008 (26653) Decryption success.
Tue Jul 29 14:03:23 CDT 2008 (26653) Deleting encrypted file...
Tue Jul 29 14:03:31 CDT 2008 (26653) Successfully processed R3K.2.1.00.11.20080711.tar
Tue Jul 29 14:03:31 CDT 2008 (26653) Stealth pattern: stealth
Tue Jul 29 14:03:31 CDT 2008 (26653) Last patch date: 2008/07/11, OS: R3000
Tue Jul 29 14:03:31 CDT 2008 (26653) Processing downloaded files
Tue Jul 29 14:03:33 CDT 2008 (26653) Send alert encountered an exception
Tue Jul 29 14:03:33 CDT 2008 (26653) Patch Update has completed.
Tue Jul 29 14:03:33 CDT 2008 (26653) Final update status: Update completed with the following errors.
Error messages encountered:
Send alert encountered an exception
Tue Jul 29 14:03:33 CDT 2008 (26653) Traveler has finished running.
Sample 2:
Tue Jul 29 15:07:01 EDT 2008 (1685) Downloading patch update:
Tue Jul 29 15:11:56 EDT 2008 (1685) Successfully processed R3K.2.1.00.11.20080711.tar
Tue Jul 29 15:11:57 EDT 2008 (1685) Patch Update has completed.
Tue Jul 29 15:11:57 EDT 2008 (1685) Final update status: Update completed with the following errors.
Error messages encountered:
Send alert encountered an exception
Tue Jul 29 15:11:57 EDT 2008 (1685) Traveler has finished running.
Cause:
After successful patch download, unit was unable to send email alert about new updates available, because self-monitoring alert was never configured.
Solution:
Set up email alerts that notify designated individuals of problems on the network are detected during the R3000’s self-monitoring process and the new updates downloaded on the server.
Setup Alerts:
Click the Alert link under system tab, and then click on Alert Settings
By default, the “Disable” radio button is selected. To enable the feature for sending automated email notifications:
1. Click the “Enable” radio button to activate all elements in the Emergency Email Notification frame.
2. Enter up to four email addresses of contacts.
3. Click in the checkbox of each email address that should receive notifications regarding network problems.
4. If using an SMTP server for sending alert email messages to designated administrators, enter the email address of the R3000 in the From Email Address field.
5. Click Apply to apply your settings.
- This article was previously published as:
- 8e6 KB 292210