This article applies to:
Question:
I performed a "back-up," but I can't download the file to my workstation.
Reply
When you highlight a file on System -> Backup/Restore page and click “Download,” a pop-up box should appear allowing you to specify a location to save the file. If nothing happens after you click “Download,” one of the following steps should resolve the issue:
- Disable any pop-up blockers and firewalls on your workstation.
- Option 1: Hold down the “Ctrl” key on your keyboard while clicking the “Download” button.
- Option 2: In Internet Explorer, go to "Tools > Internet Options > Security" tab. Highlight the "Internet" icon and click on the "Custom Level..." button. Scroll to the "Downloads > Automatic prompting for file downloads" option and select the "Enable" option. Click OK twice to save the settings.
- Option 3: In Internet Explorer, go to "Tools > Internet Options > Security" tab. Highlight the "Local Intranet" icon and click on the "Sites..." button. Click on "Advanced" and in the "Add this Web site to the zone:" field, add the R3000's IP. Click OK three times to save the settings
- This article was previously published as:
- 8e6 KB 276584