Why do I get error 6001 when installing a Marshal product?

This article applies to:

• All Marshal Products 

Information:

After trying to install a Marshal product you may receive an InstallShield error stating the setup has experienced an error, Error code: 6001.

Procedure:

In order to install the software follow the steps below:

1. Navigate to C:\Program Files\Common Files\InstallShield\Professional\RunTime
2. Find the folder called 0701
3. Rename it to 0701_old
4. Rerun the setup. 

Notes:

This is not a Marshal issue. It is a known issue with InstallShield.

In most cases the steps detailed above will fix the problem. If you continue to experience issues, contact Trustwave Technical Support.