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Trustwave Knowledge Base

Home » Knowledgebase » Trustwave MailMarshal (SEG) » FIX: Why do I get error 6001 when installing a Marshal product?

FIX: Why do I get error 6001 when installing a Marshal product?

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This article applies to:

  • All Marshal Products 

Information:

After trying to install a Marshal product you may receive an InstallShield error stating the setup has experienced an error, Error code: 6001.

Procedure:

In order to install the software follow the steps below:

  1. Navigate to C:\Program Files\Common Files\InstallShield\Professional\RunTime
  2. Find the folder called 0701
  3. Rename it to 0701_old
  4. Rerun the setup. 

Notes:

This is not a Marshal issue. It is a known issue with InstallShield.

In most cases the steps detailed above will fix the problem. If you continue to experience issues, contact Trustwave Technical Support.

To contact Trustwave about this article or to request support:

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