Trial customers may still have rules applied to them after the trial ends

This article applies to:

• MailMarshal SPE 

Symptoms:

• A trial customer that has expired still has rules processed on their emails for a certain period of time after the trial actually expires.

Cause:

Trial customers are set to expired by the Maintenance Agent at 0:30 daily. The reload schedule of an array manager might only be set to be during office hours, or some other schedule that does not update the configuration immediately.

Fix:

You can force the array to remove trial customer rules and information by forcing reload on the array.