Password protected WinRAR (.rar) files are deadlettered

This article applies to:

• Trustwave MailMarshal (SEG)
• Trustwave ECM/MailMarshal Exchange 7.X

Symptoms:

• Password protected WinRAR (.rar) files are deadlettered during the unpacking process
• Error: Event - Unpack for B4200a84a0000.000000000001.0001.mml caught exception <Timed out waiting for <unrar x -c- -p- -r -o+ -av- "E:\Program Files\NetIQ\MailMarshal\Unpacking\T3\U2\Spam Quarantine Management.rar" .\> after 30000 millisecs> Msg <B4200a84a0000.000000000001.0001.mml> moved to DeadLetter\Unpacking

Causes:

Resolution:

This article was previously published as:

NETIQKB47839