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LevelBlue Knowledge Base

Home » Knowledgebase » MailMarshal (SEG) » PRB: Password protected WinRAR (.rar) files are deadlettered

PRB: Password protected WinRAR (.rar) files are deadlettered

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This article applies to:

  • MailMarshal (SEG)
  • MailMarshal ECM/MailMarshal Exchange 7.X

Symptoms:

  • Password protected WinRAR (.rar) files are deadlettered during the unpacking process
  • Error: Event - Unpack for B4200a84a0000.000000000001.0001.mml caught exception <Timed out waiting for <unrar x -c- -p- -r -o+ -av- "E:\Program Files\NetIQ\MailMarshal\Unpacking\T3\U2\Spam Quarantine Management.rar" .\> after 30000 millisecs> Msg <B4200a84a0000.000000000001.0001.mml> moved to DeadLetter\Unpacking

Causes:

MailMarshal does not support versions of WinRAR lower than 3.4.

 

Resolution:

Upgrade your WinRAR software to the latest version.

This article was previously published as:
NETIQKB47839

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