How do I disable DeadLetter and Undeliverable notifications to the Administrator mailbox?

This article applies to:

• Trustwave MailMarshal (SEG)
• Trustwave ECM/MailMarshal Exchange

Question:

How do I disable DeadLetter and Undeliverable notifications to the Administrator mailbox?

Procedure:

In MailMarshal SMTP version 6.1.8.2137 and above, and MailMarshal Exchange 7.X, you can choose not to generate notifications.

1. Launch the MailMarshal Configurator or MailMarshal (SEG) 10 Management Console.
2. Go to Array Properties | Advances System Properties (or MailMarshal Properties).
3. Select Templates.
4. For each type of notification that you do not want to generate, from the menu, select *None*.
5. Save the change, and then commit configuration changes.

Workaround:

For earlier versions of MailMarshal SMTP, there is a workaround available to allow the notification to be sent to an alternative mailbox for deletion.

First, create a new e-mail template:

1. Launch the MailMarshal Configurator.
2. Browse to the Message Templates in the left-hand pane.
3. Right-click on Message Templates and select New Mail Template.
4. Name the template similar to the following: "DeadLetter Notify Blackhole".
5. The CC and BCC fields should be blank.
6. Set the Return Path and From fields as needed.
7. The To field should be a mail address you will setup on your mail server, such as "Blackhole".
8. Leave all of the Attachments checkboxes clear (unchecked).
9. The Message Body could be used to describe the function of this template, such as "This administrative alert will be sent to the 'Blackhole' e-mail account to be deleted."
10. Click OK.
11. You can use the same template for all items you want to have automatically deleted.

Second, create a new mailbox account on the mail server:

1. The mailbox will need to match the To address used in the new template you just created.
2. After setting up the new mailbox, you can create a server-based rule to delete all e-mail in the new mailbox.

Finally, change the location of the Dead Letter Template:

1. Launch the MailMarshal Configurator.
2. Go to Tools | Server Properties.
3. Go to the Advanced tab and select Additional Options.
4. Select Templates | Dead Letter [Engine]. 
5. Select your newly created template from the drop-down list.
6. Repeat for any other template types you do not want delivered.
7. Commit configuration changes.

This article was previously published as:

NETIQKB39837