Error: "Setup Failed"

This article applies to:

• Security Reporting Center 2.1
• Security Reporting Center 2.0x

Symptoms:

• Error: "Setup Failed"
• Installation fails.

Causes:

Information:

Security Reporting Center cannot be installed on the computer if Microsoft Terminal Server is installed.  In order to install Security Reporting Center you will need to do one of the following:

• Uninstall Terminal Server then install Security Reporting Center.
• Install Security Reporting Center on a different computer that is not running Terminal Server.

In order to uninstall Terminal Server please follow the steps below:

1. Click Start > Settings > Control Panel > Add/Remove Programs
2. Click Add/Remove Windows Components.
3. In the component list uncheck Terminal Server.
4. Click Next and follow the instructions provided in the wizard.

After you've uninstalled Terminal Server you should then be able to install Security Reporting Center.

Notes:

Uninstalling Terminal Server does not affect your ability to connect to the machine via Terminal Services.  These are two separate Microsoft Windows components.

This article was previously published as:

NETIQKB40337