This article applies to:

• Security Reporting Center 2.0

Question:

Procedure:

Important Note:

• Upgrades to release 2.0 are only supported if you currently have release 1.1 installed.
• Release 1.0 is currently installed
  Upgrades to any later release is not supported. Changes have been made to the database schema which prevents clean upgrades, and current upgrade scripts do not account for this version. Release 1.0 must first be uninstalled before a later release can be installed.

• Release 1.0b is currently installed
  An upgrade to 1.1 is possible, but with a caveat. While all configured profiles, options, events, users, and teams will upgrade successfully, FastTrends and Content databases will be deleted in the upgrade process. This is due to changes in the database schema. The only possible upgrade path from 1.0b is to 1.1.

• Release 1.1 is currently installed
  An upgrade to release 2.0 is fully supported through database scripting. The only release of any product that can be upgraded to NetIQ Security Reporting Center 2.0 is WebTrends Firewall Reporting Center 1.1.
  

To see if you are eligible to upgrade, check for an installed subscription.

1. From within your current installation, click the Help menu, and then click About....

2. Look for a Subscription expires in... section. If the expiration date has lapsed, you need to renew your support plan. If there is not Subscription expires in... section, then a support plan was not installed.

3. If a support plan has not been installed, please contact Marshal for purchase information.

Note: If you install an upgrade without an active support plan, the product will install as a trial and will disable in 14 days.

To upgrade to Security Reporting Center, follow these steps.

1. Back-up your existing installation - Do not skip this step!

   When you upgrade your software, the upgrade will offer to save a copy of your existing program directory. If the computer where the product is installed does not have enough disk space for a full back-up, you must make a back-up manually before attempting the upgrade. NetIQ recommends that you store this back-up somewhere on your internal network, so it will be available to you if needed. Be sure to back up the entire program directory!

2. Check for an installed subscription (instructions provided above).

3. Download the upgrade product from the following location (Note: A valid customer login is required to access this page):

   https://support.trustwave.com/Security-Reporting-Center/Upgrade.asp

4. Following the installation instructions provided in the following knowledge base article.

   • To install on Microsoft Windows:

     https://support.trustwave.com/kb/article.aspx?id=10386

This article was previously published as:

NETIQKB13495