Trustwave Becomes First Pure-Play MDR Provider to Attain FedRAMP Authorization. Learn More

Request a Demo
Trustwave Becomes First Pure-Play MDR Provider to Attain FedRAMP Authorization. Learn More

Request a Demo
Services
Managed Detection & Response

Eliminate active threats with 24/7 threat detection, investigation, and response.

Co-Managed SOC (SIEM)

Maximize your SIEM investment, stop alert fatigue, and enhance your team with hybrid security operations support.

Advisory & Diagnostics

Advance your cybersecurity program and get expert guidance where you need it most.

Penetration Testing

Test your physical locations and IT infrastructure to shore up weaknesses before exploitation.

Database Security

Prevent unauthorized access and exceed compliance requirements.

Email Security

Stop email threats others miss and secure your organization against the #1 ransomware attack vector.

Digital Forensics & Incident Response

Prepare for the inevitable with 24/7 global breach response in-region and available on-site.

Firewall & Technology Management

Mitigate risk of a cyberattack with 24/7 incident and health monitoring and the latest threat intelligence.

View All Trustwave Services
Solutions
BY INDUSTRY
BY REGULATION
BY TOPIC
Microsoft Security
Unlock the full power of Microsoft Security
Offensive Security
Solutions to maximize your security ROI
Rapidly Secure New Environments
Security for rapid response situations
Securing the Cloud
Safely navigate and stay protected
Securing the IoT Landscape
Test, monitor and secure network objects
Why Trustwave
About Us
We reduce cyber risk and fortify organizations
Awards and Accolades
Recognition by analysts and media outlets
Trustwave SpiderLabs Team
Global researchers, ethical hackers, and responders
Trustwave Fusion Security Operations Platform
Unprecedented security visibility and control
Trustwave Security Colony
Access to cybersecurity threat protection resources
Partners
Microsoft Security
Unlock the full power of Microsoft Security
Trustwave PartnerOne Program
Join forces with Trustwave to protect against the most advance cybersecurity threats
Register
Login
Resources
BLOGS
UPCOMING
MEDIA & ASSETS
NOTICES
HELP
Loading...
Loading...

Trustwave Knowledge Base

Home » Knowledgebase » Legacy Products » Security Reporting Center » HOWTO: How do I upgrade to Security Reporting Center?

HOWTO: How do I upgrade to Security Reporting Center?

Expand / Collapse
Show/Hide Article Tools


This article applies to:

  • Security Reporting Center 2.0

Question:

How do I upgrade to Security Reporting Center?

Procedure:

The features and functionality of WebTrends Firewall Reporting Center have been incorporated into Security Reporting Center, beginning with release 2.0.  If you are currently licensed with WebTrends Firewall Reporting Center and have a current support plan, you are eligible to upgrade to Security Reporting Center.  

Important Note:

  • Upgrades to release 2.0 are only supported if you currently have release 1.1 installed.

  • Release 1.0 is currently installed
    Upgrades to any later release is not supported. Changes have been made to the database schema which prevents clean upgrades, and current upgrade scripts do not account for this version. Release 1.0 must first be uninstalled before a later release can be installed.

  • Release 1.0b is currently installed
    An upgrade to 1.1 is possible, but with a caveat. While all configured profiles, options, events, users, and teams will upgrade successfully, FastTrends and Content databases will be deleted in the upgrade process. This is due to changes in the database schema. The only possible upgrade path from 1.0b is to 1.1.

  • Release 1.1 is currently installed
    An upgrade to release 2.0 is fully supported through database scripting. The only release of any product that can be upgraded to NetIQ Security Reporting Center 2.0 is WebTrends Firewall Reporting Center 1.1.

To see if you are eligible to upgrade, check for an installed subscription.

  1. From within your current installation, click the Help menu, and then click About....

  2. Look for a Subscription expires in... section. If the expiration date has lapsed, you need to renew your support plan. If there is not Subscription expires in... section, then a support plan was not installed.

  3. If a support plan has not been installed, please contact Marshal for purchase information.


Note: If you install an upgrade without an active support plan, the product will install as a trial and will disable in 14 days.

To upgrade to Security Reporting Center, follow these steps.

  1. Back-up your existing installation - Do not skip this step!

    When you upgrade your software, the upgrade will offer to save a copy of your existing program directory. If the computer where the product is installed does not have enough disk space for a full back-up, you must make a back-up manually before attempting the upgrade. NetIQ recommends that you store this back-up somewhere on your internal network, so it will be available to you if needed. Be sure to back up the entire program directory!

  2. Check for an installed subscription (instructions provided above).

  3. Download the upgrade product from the following location (Note: A valid customer login is required to access this page):

    https://support.trustwave.com/Security-Reporting-Center/Upgrade.asp

  4. Following the installation instructions provided in the following knowledge base article.

This article was previously published as:
NETIQKB13495

To contact Trustwave about this article or to request support:

Rate this Article:
     
Tags:

Add Your Comments


Comment submission is disabled for anonymous users.
Please send feedback to Trustwave Technical Support or the Webmaster.


Execution: 0.031. 8 queries. Compression Disabled.
Powered by InstantKB.NET