Trustwave's 2024 Retail Report Series Highlights Alarming E-Commerce Threats and Growing Fraud Against Retailers. Learn More

Trustwave's 2024 Retail Report Series Highlights Alarming E-Commerce Threats and Growing Fraud Against Retailers. Learn More

Services
Managed Detection & Response

Eliminate active threats with 24/7 threat detection, investigation, and response.

Co-Managed SOC (SIEM)

Maximize your SIEM investment, stop alert fatigue, and enhance your team with hybrid security operations support.

Advisory & Diagnostics

Advance your cybersecurity program and get expert guidance where you need it most.

Penetration Testing

Test your physical locations and IT infrastructure to shore up weaknesses before exploitation.

Database Security

Prevent unauthorized access and exceed compliance requirements.

Email Security

Stop email threats others miss and secure your organization against the #1 ransomware attack vector.

Digital Forensics & Incident Response

Prepare for the inevitable with 24/7 global breach response in-region and available on-site.

Firewall & Technology Management

Mitigate risk of a cyberattack with 24/7 incident and health monitoring and the latest threat intelligence.

Solutions
BY TOPIC
Microsoft Security
Unlock the full power of Microsoft Security
Offensive Security
Solutions to maximize your security ROI
Rapidly Secure New Environments
Security for rapid response situations
Securing the Cloud
Safely navigate and stay protected
Securing the IoT Landscape
Test, monitor and secure network objects
Why Trustwave
About Us
Awards and Accolades
Trustwave SpiderLabs Team
Trustwave Fusion Security Operations Platform
Trustwave Security Colony
Partners
Technology Alliance Partners
Key alliances who align and support our ecosystem of security offerings
Trustwave PartnerOne Program
Join forces with Trustwave to protect against the most advance cybersecurity threats
Loading...
Loading...

INFO: MailMarshal and malware scanner exclusions

Expand / Collapse


This article applies to:

  • Trustwave MailMarshal
  • External malware scanning products
  • External file backup processes

Question:

  • Why does MailMarshal unpack potential malware files to disk?
  • Why is it necessary to exclude certain folders on a server from resident malware scanning?

Information:

MailMarshal unpacks the components of email messages to disk so that they can be evaluated by malware scanners and other technologies under MailMarshal control.

MailMarshal does not attempt execution or provide any environment for execution of any code that may be present in the unpacked files.

This is a standard procedure used by many gateway anti malware products to ensure full examination of the content of email messages. MailMarshal has used this method for over 20 years and is recognized as a technology leader in this area.

Other possible methods would introduce other risks and would not permit full examination of the material. 

  • Email messages with attachments have a complex structure, and only a specialist product can fully unpack and examine the material.
  • Message attachments in themselves can be complex (for example, zip archives). 
  • Some external scanners (such as Crowdstrike) do not check the content of an email message or archive until another process unpacks it. 

Trustwave recommended best practices, such as the exclusion of specific folders from interference by uncontrolled anti-malware scanning, are the best assurance of safety. When uncontrolled scanners access the folders there is a risk that the original messages will be passed as clean without full examination. 

MailMarshal uses best efforts to determine the presence of uncontrolled scanners and will stop operations if any are detected. However, some scanners do not trigger on the industry standard EICAR virus test file, so MailMarshal is not able to determine the presence of these uncontrolled scanners automatically. One example of of a scanner that does not trigger on the presence of EICAR is Crowdstrike. 

Backup software can also lock files and must have the same exclusions.

It is essential that server administrators are aware of these issues and configure the servers correctly to ensure MailMarshal operation.

For details of the required exclusions see Trustwave Knowledgebase article Q10850.


To contact Trustwave about this article or to request support:


Rate this Article:
     

Related Articles



Add Your Comments


Comment submission is disabled for anonymous users.
Please send feedback to Trustwave Technical Support or the Webmaster
.