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INFO: What versions of Trustwave MailMarshal (SEG), ECM, and SES are currently supported by Trustwave Technical Support?

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This article applies to:

  • Trustwave MailMarshal (SEG)
  • Trustwave ECM/MailMarshal Exchange
  • Trustwave Secure Email Server/MailMarshal SES

Question:

  • What versions of Trustwave MailMarshal (SEG) are currently supported by Trustwave Technical Support?
  • What versions of Trustwave ECM/MailMarshal Exchange are currently supported by Trustwave Technical Support?
  • What versions of Trustwave Secure Email Server are currently supported by Trustwave Technical Support?

Information:

  • Important: End of Support and End of Threat Protection dates for many earlier versions have now passed. 
  • Support has now ended for all 32 bit versions of SEG. 

 The following tables show the currently supported versions, planned dates of termination of support, and support end dates for discontinued versions.

Note: In this article "supported" refers to full product support as defined in Trustwave support policy for the Marshal Product Line.

  • For versions that have passed the end of support, Trustwave can often provide advice to help customers resolve issues. However, Trustwave may recommend upgrade to a later version of the software.
  • Versions out of support do not receive component updates such as file type and unpacking updates.
  • If a reported problem requires remedial development work, Trustwave will usually provide a fix only for the latest product version.
  • Upgrades to the current versions of these products are always free of charge to customers with a current maintenance contract.
  • Automatic updates to Trustwave threat protection technologies for SEG (such as SpamCensor, Known Threats, YAE scripts) may be provided to some versions that are out of support. The table below lists this date separately. 

 

All versions earlier than those listed are out of support and do not receive threat protection updates.

Trustwave MailMarshal (SEG)

Software Version

Release Date

Support Status 

End of Support

End of Threat
Protection Updates

 10.1.0.5102  April 3, 2024  Active    
10.1.0.5089  March 28, 2024 Withdrawn  April 3, 2024  
10.0.7.3979  September 29, 2023  Active    

10.0.7.3969

September 12, 2023

 Withdrawn

September 29, 2023


10.0.6.3739

February 28, 2023

 Active


10.0.5.3470

August 31, 2022

 Active


10.0.4.3361

May 16, 2022

 Active


10.0.3.2387

July 6, 2021

 Active

February 1, 2024


10.0.2.2230

April 28, 2021

Deprecated

July 6, 2021


10.0.1.2030

November 3, 2020

Discontinued

September 1, 2022


10.0.0.1428

April 14, 2020

Deprecated

November 3, 2020


 8.3.2.11492  September 29, 2023  Active    

8.2.6.11305

December 22, 2020

 Active


8.2.4.11170

October 31, 2019

 Discontinued

March 31, 2022


8.2.3.11111

July 2, 2019

 Discontinued

March 31, 2021


8.2.2.11949

February 14, 2019

 Discontinued

March 31, 2021


8.2.1.11863

December 14, 2018

 Discontinued

March 31, 2021


8.2.0.11849

December 6, 2018

 Withdrawn

December 14, 2018


8.1.3.11605

September 13, 2018

 Discontinued

March 31, 2021

February 1, 2024

8.1.2.11459

August 9, 2018

 Discontinued

March 31, 2021

February 1, 2024

8.1.1.11276

June 28, 2018

 Discontinued

March 31, 2021

February 1, 2024

8.1.0.11264

June 27, 2018

Withdrawn

June 28, 2018

February 1, 2024

8.0.7.11235

June 14, 2018

 Discontinued

March 31, 2021

November 1, 2023

8.0.6.10796

March 6, 2018

 Discontinued

February 1, 2019

November 1, 2023

Trustwave ECM (formerly MailMarshal Exchange)

Software Version

Release Date

Support Status

Discontinued Date

7.2.0.9773

March 7, 2017

 Active

7.1.7.7380

January 12, 2015

 Discontinued

February 1, 2019

 

Trustwave Secure Email Server (SES)

Software Version

Release Date

Support Status 

Discontinued Date

5.8.1.398

July 24, 2017

By special arrangement only

5.8.0.361

May 30, 2016

By special arrangement only

5.7.2.9723

May 1, 2013

 

December 31, 2012

 

Notes:

For information about virus scanner plug-ins and reporting, see the Related Articles below.


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