This article applies to:

• WF - All Versions
• WFR - All Versions
• SR- All Versions

Question:

• What do I need to know when I receive my RMA replacement?
• What do I need to do to set up a RMA replacement device?

Procedure:

When you receive your replacement device, you will need to take a few additional steps in order for your device to be fully functional. These steps are briefly covered in this article. For more details see the Appliance Install Guide for your product version.

General Procedure:

1. Connect to your Appliance with an external monitor and keyboard, or connect via a console cable. You should be able to see output on your screen that shows a login prompt.
2. At the login prompt, enter menu
3. At the password prompt, type the password associated with the menu user. This will be included with the replacement documentation (you can also contact TAC).
4. Press 2 to select the Quick start setup process. This will prompt for credentials. You can use the same password as above.
5. From the quick start menu, configure the following information.
   • Filtering mode (see Notes below)
   • Configure Network Interface LAN 1
   • Configure Network Interface LAN 2
   • Configure Default Gateway
   • Configure DNS Servers
   • Configure Host name
   • Set Time Zone and Regional settings
   • (For WFR or SR only) Configure the setup wizard user

Complete the wizard and follow any additional prompts to finalize your configuration.

WFR and SR Setup Wizard User:

The setup wizard user is used exclusively for the SR component. This user must be defined to update to the latest releases. On a WFR, the SR must be configured, as without the SR configuration the WFR will create a backlog of real time logs that cannot be processed.

The wizard user is a temporary account this is used strictly for creating the SR Global admin. The wizard username and password will be changed after you log in and create the SR user.

After you have defined the setup wizard user, log in to the SR or WFR with https://[ip address of appliance]:8443/ (The port may be different on older appliances, so refer to the Appliance Install Guide or User Guide for your appliance version.)

Notes:

• To keep things simple, Trustwave recommends that you replicate your pre-RMA configuration as closely as possible to ensure that you recover to the same state before your RMA request.
• The most common modes of filtering are ‘invisible’ and ‘Bridge Mode’. If you intend to filter via a port mirror, select invisible mode.
• If you are registering a new replacement unit and wish to use the same hostname, contact Trustwave TAC to ensure that there are no duplicates in the registration database. Trustwave can remove the older appliance record from the database to allow you to pick the same hostname.