This article applies to:

• Trustwave SEG
• Trustwave SPE

Symptoms:

• Some spam not being identified by SpamProfiler or other technologies

Causes:

• Messages containing "bare carriage returns" or "bare linefeeds" in the header area may not be fully processed by some parts of SEG
• Some spam campaigns are formatted with these bare characters

Resolution:

To resolve this issue, choose to fix or block messages containing these characters:

1. In the Configurator, navigate to Tools > Trustwave SEG Properties > Receiver Properties > Advanced
   • In earlier MailMarshal SMTP versions, see MailMarshal Properties.
   • In SPE, see Array Advanced Properties, Receiver tab.
2. Set the values for Bare carriage returns and Bare line feeds to "Fix".
   • You can also choose "Block" to immediately deadletter messages with this issue. However, legitimate mail may be affected.
3. Commit configuration.

Notes:

• A bare carriage return is the 'CR' (carriage return) character without an accompanying 'LF' (linefeed).
• A bare linefeed is an 'LF' (linefeed) without a preceding 'CR' (carriage return).
• Bare carriage returns and bare linefeeds are technically not allowed in email messages. SEG ignores this standard by default because legitimate messages are sometimes malformed in this way.