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Trustwave Knowledge Base

Home » Knowledgebase » Trustwave MailMarshal (SEG) » PRB: Web Admin Console controls not working in some browsers

PRB: Web Admin Console controls not working in some browsers

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This article applies to:

  • Trustwave MailMarshal (SEG) 8.X and below
  • Trustwave ECM/MailMarshal Exchange
  • Admin Web Console 
    • This article does not apply to the MailMarshal (SEG) 10.X Management Console

Symptoms:

  • Some controls on the Web Admin Console (such as the tabs on the message viewer) do not work 

Causes:

  • The Web Admin Console is fully supported only with Internet Explorer
  • Recent versions of Internet Explorer require Compatibility View for this site

Resolution:

To ensure full functionality of the Web Admin Console:

  • Use Internet Explorer
  • If controls do not work, set the Admin Console site to Compatibility View and then refresh the page.

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