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Trustwave Knowledge Base

Home » Knowledgebase » Legacy Products » Web Filter (R3000) » HOWTO: Alert Email: Why am I getting shadow.log pending emails?

HOWTO: Alert Email: Why am I getting shadow.log pending emails?

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This article applies to:

  • WF/R3000

Question:

  • Why am I getting shadow.log pending alert emails?

Procedure:

If you don't use a reporting device and you receive an alert showing "The hourly health check detects "shadow.log pending" and the disk space usage is at the Critical level!" then

1. Check that someone has not selected in the filter UI to export reporter logs as shown below. The export checkbox will tell the filter to send logs and they will not move without a real IP.

2. Just un-check the box and save the setting, the filter will start rotating the logs daily and stop sending alerts.

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Q12389 INFO: Alert Email: shadow.logs Pending

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