1. Log into the appliance via ssh with elevated privileges using either of the methods below.

   1. Log in as bgse then switch to root su - 
      
      • Run the following command to start the bgoperator: su - bgoperator
   2. ssh directly as bgoperator, which will run the bgoperator menu.

   Maintenance tool - Version 5.1 (7.10.107)
   bwd-7.10.107-1
   Machine Type is: STAND-ALONE
   Deployment Mode is: OUT OF LINE

   ---------
   Main Menu
   ---------
   1 -- Online Menu
   2 -- Offline Menu
   3 -- System Menu
   ? -- Help

2. Chose option 2 -- Offline Menu

   ------------
   Offline Menu
   ------------
   1 -- Configuration Menu
   2 -- Import - Export Menu
   3 -- System Events Menu
   4 -- DB maintenance Menu
   5 -- License Management Menu
   6 -- Audit Log Menu
   q -- Return to Previous Menu
   ? -- Help

3. Choose option 1 -- Configuration Menu

   Note: This will require you to stop services on the appliance.
   
   

   ----------------------

   Configuration Menu
   ------------------
   1 -- Reset all configuration
   2 -- Initial Settings
   3 -- Change user type from remote to local
   4 -- Reset WebDefend Console user list to default users and passwords
   5 -- Unlock all WebDefend Console users and set their passwords to the default value
   6 -- Unlock WebDefend Console user and set password to the default value
   7 -- Reset log files
   8 -- Networks interface cards (NICs) roles
   9 -- Advanced Inline configurations
   10 -- Enable/disable signature matching for HTTP free-form parameters
   11 -- BreachMarks Boundaries Menu
   q -- Return to Previous Menu
   ? -- Help

4. Choose option 6 -- Unlock WebDefend Console user and set password to the default value.

   • You will see something similar to the output below.

   All services are down
   The following users were found:
   User's ID= 1 Name= bgadmin Organization=1
   User's ID= 2 Name= bgse Organization=1
   User's ID= 3 Name= bob Organization=1
   User's ID= 4 Name= jim Organization=1
   User's ID= 5 Name= bill Organization=1
   Enter user's ID
   >

5. Enter the user id number. The system will ask if you want to proceed.

   • Type yes.

6. Once the user's password has been reset you must start the services. Press 'q' several times to get back to the main menu.

   ---------
   

   Main Menu
   ---------
   1 -- Online Menu
   2 -- Offline Menu
   3 -- System Menu
   ? -- Help

7. Choose option 1 -- Online Menu

   -----------
   

   Online Menu
   -----------
   1 -- WebDefend System Commands Menu
   2 -- WebDefend Enterprise Manager Commands Menu
   3 -- WebDefend Service Commands Menu
   4 -- WebDefend Watchdog Menu
   q -- Return to Previous Menu
   ? -- Help

8. Choose option 1 -- WebDefend System Commands Menu

   -----------------------------
   

   WebDefend System Commands Menu
   ------------------------------
   1 -- WebDefend System Status
   2 -- Start WebDefend System
   3 -- Stop WebDefend System
   q -- Return to Previous Menu
   ? -- Help

9. Choose option 2 -- Start WebDefend System

10. After the services have started, log in to the console with the user name and default password. 

    • Note: Please refer to the WebDefend Getting Started Guide for the default password.

    You will be prompted to enter and verify a new password and select a location (default C:) to store the .prk file. 

Notes:

• Default passwords can be found in the WebDefend Getting Started Guide.
• Trustwave highly recommends changing the default password. Passwords must be PCI compliant.
• The Reset User Password option is disabled for remotely authenticated users. For more information, see "Remote User Authentication" in the WebDefend User Guide. Contact your LDAP administrator to reset a password for a remote user that is authenticated via LDAP.