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Trustwave Knowledge Base

Home » Knowledgebase » Legacy Products » Enterprise Reporter » HOWTO: How to generate a technical support report

HOWTO: How to generate a technical support report

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This article applies to:

  • Security Reporter v3.2.x
  • Enterprise Reporter v3.2.x

Question:

  • How do I generate a technical support report?

Procedure:
  1. At the Techncal Support Report Package field, click Generate to begin generating the report package.
  2. After the package has generated, the "Successfully generated tech support log" window opens with the message: "Please download the file to email to M86 tech support." Click Download to download the .tgz package to your machine.
  3. Email the package to Trustwave Technical Support as instructed by your Trustwave Technical Support representative.

Notes:

When troubleshooting the SR unit with Trustwave Technical Support, a diagnostic report can be generated and submitted to Trustwave for further analysis. This report contains files with information about the ‘health’ of the unit.


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