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LevelBlue Knowledge Base

Home » Knowledgebase » Legacy Products » Secure Web Gateway » INFO: How to collect support log from SR

INFO: How to collect support log from SR

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This article applies to:

  • SR 3.x

Question:

  • How to collect support log from SR?

Information:

After sign-in to the reporter UI, do following:

  • Administrator --> System Configuration
  • Once it opens the reporter configuration window, select "Tools" from "Database" pull down menu.
  • Then click on "Generate" to create technical support report package.
  • Once finished, click on the “Download” button from the pop-up window.

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