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Trustwave Knowledge Base

Home » Knowledgebase » Legacy Products » Web Filter (R3000) » FIX: Cannot get login prompt after Java update

FIX: Cannot get login prompt after Java update

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This article applies to:

  • R3000 (all versions)

Symptoms:

  • After upgrading Java on your workstation, the username/password prompt no longer appears when you try to log into the R3000's admin GUI.

Resolution:

Open the Control Panel on your PC

Click on the "Java" icon

Select the "Advanced" tab

Go to:

Security > Mixed Code (sandbox vs. trusted) security verification

select the "Enable - hide warning and run with protections" option

Click "Apply" and then "OK"

Close any browser windows that are open

 

Notes:

To contact Trustwave about this article or to request support:

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