This article applies to:

• Enterprise Filter 

Question:

• URL is not categorized correctly

Information:

Trustwave strives to keep accurate site categorizations.  Since everyone has differing Internet access standards, occasionally you may find a site you feel should be categorized differently than it is. To submit a Web site that you would like us to review, you can use the Submit a site form.

You are also welcome to send your library queries directly to our library department by writing to wfrsupport@Trustwave.com.

If you have emailed us with a link to a site you feel should be blocked, our Site Review Team will process the request, usually within one business day. If the site is found to meet the definition for addition to one of our categories as described in the category listing, then the site will be categorized and included in the daily updates within three business days-and very often the next day.

Notes:

If you are not the filter administrator and you are being blocked from a site you feel you should have access to, please contact your system administrator or ISP, which ever is appropriate. They have the ability to permit you access to any blocked site. We do not administer the filter. If you are the filter administrator and like to re-categorize it locally, please contact Trustwave Technical Support team for further assistance.