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Trustwave Knowledge Base

Home » Knowledgebase » Legacy Products » Secure Web Gateway » Users and Authentication » INFO: Active Directory LDAP Username must be fully qualified in...

INFO: Active Directory LDAP Username must be fully qualified in VSOS 9.2

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  • Description
    Certain Active Directory LDAP settings that worked previously in VSOS 9.0, may require adjustment in VSOS 9.2.


  • Symptoms

    When trying to import an Active Directory server, the import fails and displays an error message even though all fields are completed with the correct information.

    The following error message is displayed:


  • Cause

    A change in VSOS 9.2 allows user names to be input in different formats.


  • Solution

    Because of this change, all user names are required to be input in a fully qualified format.     

    For example:

    User@Domain.com 
    Domain\User
    cn=user,cn=users,dc=domain,dc=com

    Note: The user name format must be accepted by the Active Directory server.


  • Software Version
    VSOS 9.2

    • This article applies to:
    NG 1000
    NG 5000
    NG 6000
    NG 8000
    This article was previously published as:
    Finjan KB 1879

    To contact Trustwave about this article or to request support:

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