LevelBlue Completes Acquisition of Cybereason.  Learn More

LevelBlue Completes Acquisition of Cybereason.  Learn More

Services
Cyber Advisory
Managed Cloud Security
Data Security
Managed Detection & Response
Email Security
Managed Network Infrastructure Security
Exposure Management
Security Operations Platforms
Incident Readiness & Response
SpiderLabs Threat Intelligence
View All Services
Solutions
BY INDUSTRY
BY REGULATION
BY TOPIC
Offensive Security
Solutions to maximize your security ROI
Operational Technology
End-to-end OT security
Microsoft Security
Unlock the full power of Microsoft Security
Securing the IoT Landscape
Test, monitor and secure network objects
Why LevelBlue
About Us
We reduce cyber risk and fortify organizations
Awards and Accolades
Recognition by analysts and media outlets
LevelBlue SpiderLabs
Global researchers, ethical hackers, and responders
LevelBlue Security Operations Platforms
Unprecedented security visibility and control
Security Colony
Access to cybersecurity threat protection resources
Partners
Microsoft Security
Unlock the full power of Microsoft Security
Technology Alliance Partners
Key alliances who align and support our ecosystem of security offerings
Register
Login
Resources
BLOGS
UPCOMING
MEDIA & ASSETS
NOTICES
HELP
Loading...
Loading...

LevelBlue Knowledge Base

Home » Knowledgebase » Legacy Products » Secure Web Gateway » ICAP » INFO: ICAP Timeout Error When Browsing Through BlueCoat Proxy

INFO: ICAP Timeout Error When Browsing Through BlueCoat Proxy

Expand / Collapse
Show/Hide Article Tools


  • Description
    When browsing through a BlueCoat proxy with a Finjan scanner configured as an ICAP, client timeouts occurs.

  • Symptoms

    The following error is shown when trying to browse to a site:

    ICAP Error (icap_error)

    An error occurred while performing an ICAP operation: Request timed out: Timed out while waiting for a response from the ICAP server.
    There could be a network problem, the ICAP service may be misconfigured, or the ICAP server may have reported an error.

    For assistance, contact your network support team.


  • Cause
    This is a result of a misconfigured default connection timeout value in the BlueCoat (That was changed in SGOS ver 5).

  • Solution

    To resolve this please increase the connection timeout for the RESP_MOD service as follows:


  • Software Version
    all SWG versions, but not related to
    • This article applies to:
    SWG 3000
    SWG 5000
    SWG 7000
    This article was previously published as:
    Finjan KB 1817

    To contact LevelBlue about this article or to request support:

    Rate this Article:
         

    Add Your Comments


    Comment submission is disabled for anonymous users.
    Please send feedback to Trustwave Technical Support or the Webmaster    .


    Execution: 0.031. 8 queries. Compression Disabled.
    Powered by InstantKB.NET