Trustwave and Cybereason Merge to Form Global MDR Powerhouse for Unparalleled Cybersecurity Value. Learn More

Request a Demo
Trustwave and Cybereason Merge to Form Global MDR Powerhouse for Unparalleled Cybersecurity Value. Learn More

Request a Demo
Services
Managed Detection & Response

Eliminate active threats with 24/7 threat detection, investigation, and response.

Co-Managed SOC (SIEM)

Maximize your SIEM investment, stop alert fatigue, and enhance your team with hybrid security operations support.

Advisory & Diagnostics

Advance your cybersecurity program and get expert guidance where you need it most.

Penetration Testing

Test your physical locations and IT infrastructure to shore up weaknesses before exploitation.

Database Security

Prevent unauthorized access and exceed compliance requirements.

Email Security

Stop email threats others miss and secure your organization against the #1 ransomware attack vector.

Digital Forensics & Incident Response

Prepare for the inevitable with 24/7 global breach response in-region and available on-site.

Firewall & Technology Management

Mitigate risk of a cyberattack with 24/7 incident and health monitoring and the latest threat intelligence.

View All Trustwave Services
Solutions
BY INDUSTRY
BY REGULATION
BY TOPIC
Microsoft Security
Unlock the full power of Microsoft Security
Offensive Security
Solutions to maximize your security ROI
Rapidly Secure New Environments
Security for rapid response situations
Securing the Cloud
Safely navigate and stay protected
Securing the IoT Landscape
Test, monitor and secure network objects
Why Trustwave
About Us
We reduce cyber risk and fortify organizations
Awards and Accolades
Recognition by analysts and media outlets
Trustwave SpiderLabs Team
Global researchers, ethical hackers, and responders
Trustwave Fusion Security Operations Platform
Unprecedented security visibility and control
Trustwave Security Colony
Access to cybersecurity threat protection resources
Partners
Technology Alliance Partners
Key alliances who align and support our ecosystem of security offerings
Trustwave PartnerOne Program
Join forces with Trustwave to protect against the most advance cybersecurity threats
Register
Login
Resources
BLOGS
UPCOMING
MEDIA & ASSETS
NOTICES
HELP
Loading...
Loading...

Trustwave Knowledge Base

Home » Knowledgebase » Legacy Products » Secure Web Gateway » Security Policies » INFO: Trend Micro Anti-Virus Updates Fail when using Vital...

INFO: Trend Micro Anti-Virus Updates Fail when using Vital Security as Proxy

Expand / Collapse
Show/Hide Article Tools


  • Description
    The Trend Micro Anti-virus engine updates time out and fail while using the Vital Security as a proxy.
    This specific example is with regards to Trend Micro scanmail.
    Virus signatures and anti-spam updates status fails after trying to connect for one minute.

  • Symptoms
    A manual update or scheduled update of the product's components fail after one minute.

  • Cause
    Trend Micro uses the same user-agent as Microsoft Internet Explorer.
    Therefore the update agent of Trend Micro is presented with the "status page" of Vital Security while downloading and scanning the update files.
    The update agent cannot handle such a status page and believes there is an error while downloading the files.

  • Solution

  • Software Version
    8.3.x
    8.4.x
    8.5.0

    • This article applies to:
    NG 1000
    NG 5000
    NG 8000
    This article was previously published as:
    Finjan KB 1433

    To contact Trustwave about this article or to request support:

    Rate this Article:
         

    Add Your Comments


    Comment submission is disabled for anonymous users.
    Please send feedback to Trustwave Technical Support or the Webmaster    .


    Execution: 0.063. 8 queries. Compression Disabled.
    Powered by InstantKB.NET