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Trustwave Knowledge Base

Home » Knowledgebase » Legacy Products » Secure Web Gateway » Installations » INFO: Scanning Servers continually restarting after Software...

INFO: Scanning Servers continually restarting after Software Version 8.4.0 Upgrade / Installation

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  • Description
    After installing software version 8.4.0, the scanning servers keep restarting.

  • Symptoms
    In the System Logs you will see:


  • Cause
    These scanning server restarts occur when  users try to browse to specific URLs.

  • Solution
    This problem has been fixed with hot-fix 8.4.0 MO3.
    This hot-fix can be installed using the Vital Security updates mechanism (automatically / manually).
    NOTICE: This update will restart the scanning servers after installation.

    In order to install it maually:
    Please go to Settings -> Updates -> Available Updates -> Retrieve Updates -> Select "Finjan Operating System update 8.4.0.M03" -> Install Update



    In order to install it automatically:
    If your updates are configured automatic installation this OS update will be retrieved and installed automatically in the hour defined under Settings -> Updates -> Updates Configuration.

    This Hot Fix will be included in all future software versions (above 8.4.0).

  • VSOS
    8.4.0

    • This article applies to:
    NG 1000
    NG 5000
    NG 8000
    This article was previously published as:
    Finjan KB 1397

    To contact Trustwave about this article or to request support:

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