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LevelBlue Knowledge Base

Home » Knowledgebase » Legacy Products » Secure Web Gateway » General » INFO: Certain images are missing in Web Sites

INFO: Certain images are missing in Web Sites

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  • Description
    When browsing to a web page some areas of the page are not shown correctly, especially images.

  • Symptoms
    Images, pictures, objects etc.are missing for no apparent reason.

  • Cause
    If the image or object (which is missing) is larger than the threshold of the status page, it will trigger the status page (except for the types defined in the status page's settings - default values are flash & pdf) and this will cause the image to appear as missing in the page.

  • Solution
    There are several solutions to this issue, and choosing between them is dependant on the customer's requirements:
    1. Disable the status page completely:
      Go to Settings -> Miscellaneous -> Status Page, and uncheck the radio button saying "Enable Status Page".
    2. Increase the threshold size of file which triggers the status page:
      Go to Settings -> Miscellaneous -> Status Page and increase the "Size Threshold for Immediate Activation (in KB):" to exceed the blocked content size (the file that was blocked):
    3. Add the file types to the list of extensions which do not trigger the status page: 
      Go to Settings -> Miscellaneous -> Status Page and add the required extensions:


  • Software Version
    8.3.x
    8.4.x

    • This article applies to:
    NG 1000
    NG 5000
    NG 8000
    This article was previously published as:
    Finjan KB 1387

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