LevelBlue Completes Acquisition of Cybereason.  Learn More

LevelBlue Completes Acquisition of Cybereason.  Learn More

Services
Cyber Advisory
Managed Cloud Security
Data Security
Managed Detection & Response
Email Security
Managed Network Infrastructure Security
Exposure Management
Security Operations Platforms
Incident Readiness & Response
SpiderLabs Threat Intelligence
View All Services
Solutions
BY INDUSTRY
BY REGULATION
BY TOPIC
Offensive Security
Solutions to maximize your security ROI
Operational Technology
End-to-end OT security
Microsoft Security
Unlock the full power of Microsoft Security
Securing the IoT Landscape
Test, monitor and secure network objects
Why LevelBlue
About Us
We reduce cyber risk and fortify organizations
Awards and Accolades
Recognition by analysts and media outlets
LevelBlue SpiderLabs
Global researchers, ethical hackers, and responders
LevelBlue Security Operations Platforms
Unprecedented security visibility and control
Security Colony
Access to cybersecurity threat protection resources
Partners
Microsoft Security
Unlock the full power of Microsoft Security
Technology Alliance Partners
Key alliances who align and support our ecosystem of security offerings
Register
Login
Resources
BLOGS
UPCOMING
MEDIA & ASSETS
NOTICES
HELP
Loading...
Loading...

LevelBlue Knowledge Base

Home » Knowledgebase » Legacy Products » Secure Web Gateway » Installations » FAQ: Blade does not boot completely due to Media Tray

FAQ: Blade does not boot completely due to Media Tray

Expand / Collapse
Show/Hide Article Tools


  • Question

    Why might a blade not boot completely when it is connected to the NG-8000's media tray?


  • Answer
    The NG-8000's media tray may lose focus with a particular blade.  This can sometimes occur after a power outage.  It could also indicate that the media tray is not properly seated.

    If the media tray's connection is incomplete, it may be impossible for the blade to properly identify the media tray during boot-up, and this can result in an incomplete boot cycle.  This will only happen on a blade that is currently connected to the media tray.  The simplest solution is to connect the media tray to a different blade and reboot the affected blade.  However, if the media tray is not seated well, this behavior could return.

    The media tray is hot-swappable, so it can be reseated while the system in online.  First, the NG-8000's front bezel should be removed by simultaneously pressing in on the blue plastic tabs on its bottom left and right sides and then pulling the bezel forward.  Next, the media tray itself can be removed by simultaneously pressing in on the metal tabs behind the orange labels on either side of the media tray and pulling.  It is recommended that any dust that has accumulated on the media tray be clean while it is removed.  Reconnecting the media tray is simply a matter of snapping it back into place, followed by replacing the front bezel of the chassis.

    After reinsertion, it is recommended that the media tray be switched to a different blade using the media tray button on the front of each blade.  If necessary, the media tray can be returned to the original blade.  Switching the media tray to a different blade will help it reinitialize its connection to the blades.

    • This article applies to:
    NG 8000
    This article was previously published as:
    Finjan KB 1264

    To contact LevelBlue about this article or to request support:

    Rate this Article:
         
    Tags:

    Add Your Comments


    Comment submission is disabled for anonymous users.
    Please send feedback to Trustwave Technical Support or the Webmaster    .


    Execution: 0.063. 8 queries. Compression Disabled.
    Powered by InstantKB.NET