This article applies to:

• R3000
• Enterprise Reporter
• Threat Analysis Reporter
• H, HL and SL models only

Question:

• Hard drive indicator shows red light, however Hardware Detector panel shows all drives OK.

Information:

In a Supermicro SAS drive environment, the red LED light would indicate a failed hard drive. However, in Trustwave’s SATA drive environment, this is not the case (Supermicro SATA architecture does not provide for a drive failure light functionality).

As a result, end-users have erroneously replaced hard drive(s) only to find the red hard drive indicator still might be on.

Solutions:

• The only true indicators of a hard drive failure on H, HL and SL models are through the Hardware Failure Detection / Hardware Detector panel of the user interface and the related alert emails triggered when the Trustwave application detects a drive failure.
• Drives should only be replaced when the aforementioned user interface and/or alert email indicate(s) that such action is appropriate and then only for the drive(s) stipulated.

• IMPORTANT: Because most users will not regularly check the user interface for drive failures, it is critical that alert email addressees be set up for immediate notification of hardware exceptions.