This article applies to:

• Enterprise Reporter software version 5.1.x

Symptoms:

• If the client machine has (Settings->Control Panel->Regional and Language Options) set to something else than US English, the user is unable to log into the Admin GUI after apply 5.1.00 patch; it appears to hang.

Causes:

• The Admin GUI cannot handle language settings when there is only one language specified and the language is not supported; it expects other languages and as such, checks indefinitely. If there is only one language (e.g. es-mx) being selected in the browser setting, and that ONE language does not belong to the supported list (i.e. en_us, zh_cn or zh_tw), then this will go into an infinite loop, and thus the GUI hangs.

Resolution:

Select English (en-us) in the browser language setting, and shift the preferred language to the top.

For IE:

§         Tools à Internet Options

§         Go to “General” Tab.

§         Click “Languages”.

§         Select “English (United States) [en-us]” as one of the Languages, and shift the preferred language to the top.

For Firefox:

§         Tools à Options

§         Go to “Advanced”/”Content” Tab (depends on different Firefox version)

§         Click “Edit Languages”.

§         Select “English (United States) [en-us]” as one of the Languages, and shift the preferred language to the top.